 |
We offer FREE SHIPPING:
Most orders for merchandise over $100.00 will receive free ground
shipping anywhere in the LOWER 48 United States. To get free shipping,
all you need to do is fill your shopping cart with at least $100.00
worth of items, and you will receive Free Shipping on your order. Each
item will display free shipping if available for that item. Free
Shipping applies to most orders $100.00 and over inside the United
States and Canada. Free Shipping excludes Alaska and Hawaii. Orders to
Hawaii and Alaska do have a shipping surcharge which is displayed
during the ordering process. For all other countries your shipping
charges will be displayed during the ordering process. For the
Customer's protection, we ship only to the verified billing address of
the Customer's credit card. Orders will be shipped promptly via UPS or
FedEx Ground.
* Free shipping does not apply to selected manufacturers, sale items, and over sized or special order items. When applicable, these charges will
be noted on the product page. Also only applies to domestic shipping. No international shipping applies to free shipping.
Expedited Shipping:
Expedited shipping is available for many items. When you select
expedited shipping, an estimated shipping charge is computed at product
checkout. If we are unable to meet your expedited shipping request or
the actual costs of expedited shipping vary from our estimate, we will
contact you directly. Please keep in mind that many lighting products
are custom made or built to order and have associated lead times. In
such cases, expedited shipping will be from the date the product is
available to ship.
Quality:
We sell only brand-new merchandise from the top manufacturers in the
world. All the brands we sell carry a full manufacturer’s warranty. We
stand behind the quality of every item on our site.
100% Low Price Guarantee!: We comb the web to make sure our prices are
the lowest anywhere. If you see an item for less, email us. We can get
you a better deal almost every time. We are proud to help you save
money on the products you want.
Return and Refund Policy: Guaranteed Satisfaction
Lighting Guru is dedicated to providing our customers a superior
shopping experience and is committed to your satisfaction. We offer a 100% refund on unused, never installed merchandise, excluding any shipping and handling costs; however, we
are unable to accept returns on custom modifications, such as track
heads with extensions, or on any special order item (any item or style
not listed on our website). Also reserve the right to charge a 20% restocking fee. Any discounts or free shipping applied
to your original order may be deducted from your return credit, with a
minimum deduction of $15. For example, if we provided free shipping on
your order and you returned some items, we would issue a credit to you
for the price you paid for the returned merchandise, but we would deduct
the greater of what we actually paid in shipping or $15.00. The
customer is responsible for shipping the product back to Lighting Guru. Items
must be returned within 15 days of delivery and received by Lighting Guru
in new condition and in the original packaging, including outer boxes
when applicable. If returned products arrived damaged or used we
will not be able to provide a refund. For this reason, we strongly
advise you to use an insured, trackable shipping method to return items.
We do not accept returns on light bulbs.
Returns require prior authorization (in the form of a RMA number) which can be requested by e-mailing chrisw@lightingguru.com and items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return.
Be sure to include a description of the items you would like to return,
the original order number and the reason for return in your message. We cannot accept returns without an RMA,
so be sure to contact us before sending anything back. Defective W.A.C.
Lighting products may be repaired or exchanged for replacements during
the five year manufacturer warranty period; contact us for warranty
policies of any other manufacturers we carry.
Exceptions
- We cannot accept returns of installed products, unwrapped
crystals, special order products, and custom or fabricated-to-order
products. We encourage you to ask for as much information as you need
when ordering special order or custom products including swatches,
finish samples etc. We identify custom and special order products
clearly on the product page.
- We cannot accept returns of
large orders of the same product. (We define large orders as 6 or more
of the same product). If you are ordering a large quantity of an item,
we encourage you to order a sample first to make sure it's what you
need.
- We do not accept returns of clearance merchandise, light bulbs or lampshades.
- Returning items totaling more than $5000 may incur restocking fees.
- We do not accept returns for international orders, Canada being the one exception.
SECURE ORDERING:
Secure Socket Layer (SSL) security is employed on this site.
128 Bit SSL is the defacto standard for e-commerce sites today. The
technology encrypts, or scrambles, any sensitive information traveling
over the Internet.
OUR SATISFACTION GUARANTEE "We
guarantee your satisfaction – 100% of the time."
Everything listed on our site is unconditionally guaranteed. If you are
not satisfied with something, please send it back within 30 days of
receipt and we will gladly exchange, credit, or refund the cost of the
item. Shipping and handling cannot be reimbursed, so please be aware
that if you are purchasing a product that has "Free Shipping" our
actual shipping costs will be deducted from your return refund.
Please see our returns policy for specific information.
Managing home improvement projects can often be a challenging
experience. Your choice of a supplier is very important to the success
of your project. Our mission is to eliminate the hassles and offer you
the largest selection of products, quick delivery, and expert sales
assistance - the best possible shopping experience, period.
When purchasing your decorative lighting products from us, you can rest
assured that you are getting the best possible price. Our 100% Low
Price Guarantee means you will never overpay. If you find the same item
for less, we'll refund 100% of the difference - this is our commitment
to your complete price satisfaction.
Fast, reliable delivery is crucial to keeping your project on schedule
so we employ the latest technology and only the best shipping services
to ensure the safe and timely delivery of your products. Of course, we
are an authorized dealer for the products we sell and everything we
sell is fully covered by manufacturer warranties.
Damaged Goods
Any product that is received damaged must be reported within 48 hours
of receipt. Lighting Guru will not accept responsibility for any damages not
reported within this time frame. Upon receiving notification that your
product is damaged, Lighting Guru will file a claim with the shipper. Claims
typically take 8-10 business days to process. Please do not discard the
damaged product until you receive instruction from Lighting Guru. After the
claims process has been completed, Lighting Guru will send a replacement
fixture at no cost to you. Failure to follow this procedure may result
in a charge for the free replacement item.
Products received with broken glass or dented shades are not considered
defective. In such a case, we will provide replacement glass or shades
at no additional charge. Should you wish to return a product that was
received with broken glass or a dented shade, the standard return
policy above will apply.
Defective Goods
Any product defects must be reported within 30 days of you receiving
your order. After 30 days, Lighting Guru will make every attempt to repair
and/or replace your product. If you find your product to be defective,
please contact Customer Service to coordinate repair and/or
replacement. Please allow 3-5 business days to receive a Repair/Return
Authorization. Lighting Guru will be responsible for return shipping and the
shipping of the replacement product and will send you return
instructions accordingly. Please do not discard the defective product
until you receive instructions from Lighting Guru. Failure to return the
defective product may result in a charge for the free replacement item.
In addition, returned items that are found to be in working condition
may not be eligible for a refund or may be subject to a restocking fee.
Canceled Orders
You may cancel an order that has not been shipped unless it is a
special order or customized product. Any cancellation fees imposed by
the manufacturer will be your responsibility and will be deducted from
any refund. All cancellations must be confirmed in writing or email by
our returns department.
Pricing or Product Description Discrepancies
Lighting Guru makes every effort to assure the accuracy of the pricing and
product information on our website. From time to time, pricing or
product information may be inaccurate. In such cases, we reserve the
right to cancel your order. A complete refund will be made for any
items that have not yet been shipped. In the event of inaccurate
product information, our sole responsibility will be to accept the
product return and provide a customer refund.
Privacy
Lighting Guru is committed to protecting the privacy of our
customers and using customer information responsibly. Your e-mail
address is used only when we are confirming your order or notifying you
of additions, updates or news concerning our website. Lighting Guru does not
make your e-mail address available to any other companies. All
transactions at our site are handled with the industry - standard
Secure Sockets Layer (SSL) encryption. When you enter your credit card
number and personal information into the order form it is transmitted
in an encrypted manner and decoded when it is submitted to our bank
processor. This provides the most secure shopping environment for our
valued customers at all times.
Contact Us:
lightingguru.com
1290 E. Oakland Park Blvd
Oakland Park, FL 33304
|
|
|
